1. By using or continuing to use the site you agree to this Return Policy, as may be amended from time to time by us in our discretion. The terms of this Policy shall be in addition to, and shall be read with the Terms of Service Agreement.
2. All items purchased from 21Grams Food Creations Pvt Ltd are non-returnable, except those that are explicitly identified as returnable. This is due to the consumable nature of the product. However, in the unlikely event of a damaged, expired, defective or different item delivered to you, we will provide a free replacement, as per the circumstances applicable.
3.Customer can place request for replacement only under the following circumstances:
· If the shipment is damaged in transit;
· If the Product variant is not what the customer purchased;
· If the product expiry period is over;
4. Products are returnable within the applicable return window of 2 days of receipt by you, only in circumstances mentioned in Clause 3.
NOTE: If product delivered is different from their description on the product detail page on our website then the same will have to be couriered by you to
21Grams Food Creations Pvt. Ltd.
Office No-136, 1st Floor, Building No J-2,
Shram Seva Premises, WTT Complex,
Opp Lodha New Cuff Parade,
Wadala ( East), Mumbai - 400037
The replacement will be generated post receipt of the product only.
5. The return will be processed only if:
a) it is determined that the product was not damaged while in your possession; b) the product is not different from what was shipped to you;
c) the product is returned in original condition (with brand’s/manufacturer's box, MRP tag and seal/packet of the product intact).
d) the return was generated from within 2 days from receipt of the product by you.
e) the picture of the delivered product, displaying the defect or damage needs to be attached with the request to return.
6. We may contact you to ascertain the damage or defect in the product before issuing a refund/replacement.
7. The refund, in applicable cases, to be processed as per standard banking standards of India, 21Grams Food Creations Pvt Ltd. to not be held responsible for any delay due to bank holidays, strikes, Act of God or other unforeseeable circumstances.
8. Additional information is not required to return an eligible order unless otherwise noted on the product page.
9. We will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, we would not be accountable for misplacement or replacement of the product and are not responsible for its delivery back to you.